Refunds are at staff discretion. There is no automatic right to one, and no fixed window in which one is owed. A refund happens when a person here agrees the reason was valid, not because a rule entitled you to it.
What that means in practice: ask, explain what happened, and we'll look at it. A reasonable request with a real reason is usually granted.
Not a contract, but the situations we expect to agree with:
- Paid, never delivered. The payment settled and no licence landed on your account.
- Paid twice for the same term, a duplicate invoice or a double send.
- Paid the wrong amount and we can't reasonably apply it to a term.
- Something on our side is broken and we can't fix it, so the product you bought doesn't work.
- You paid by mistake or just changed your mind. Tell us before the licence has been used and we'll usually agree.
- A ban. Game bans are the risk you accept by using a cheat. It's not a defect.
- A detected anti-cheat update. Patches happen. A licence doesn't stop being valid because a game changed.
- A licence you have used, because you no longer want it. A term that has been running and working is a product delivered.
- Not liking the result. Everything we ship is described on the features page, including what we deliberately don't build.
- Giving the licence away and then wanting it back.
- Refusing to read the manual. If the loader refuses to run after a patch, that's deliberate and documented.
Open a support ticket on the forum from the account that holds the licence. Don't open a second account to ask. It's the fastest way to make a simple request complicated.
Tell us the licence key, roughly when you paid, and what went wrong. If a refund is agreed, it's sent back in Bitcoin to an address you give us. Payments are irreversible from our side too, so it's a manual transfer, and it's not instant.